Refund Policy

1. Merchant of Record

When you buy credits, the order process is conducted by Paddle, our Merchant of Record and billing provider identified at checkout. Paddle handles payment collection, taxes, billing support, and payment-related issues for your order. You can also always reach us through the contact options on pdfservice.ai and we will help.

2. Promotional credits

The account-activation credit and any other promotional or granted credits have no cash value and are not refundable.

3. Purchased credits

Credits are digital goods purchased in advance. By purchasing credits you acknowledge that access begins immediately.

• Unused purchased credits may be refunded within 14 days of purchase if no substantial usage has occurred, subject to payment-provider rules and applicable law
• Credits already consumed by completed signature requests are not refundable
• Refunds are issued through the billing provider and may take several business days to appear on your payment method
• Chargebacks for legitimately completed service may result in account suspension

4. Enterprise orders

Refunds and credits under enterprise contracts follow the signed order form or master services agreement.

5. How to request a refund

Contact us through the contact options on pdfservice.ai with your account email and the transaction reference from your order confirmation. We respond within 5 business days. The billing provider may also process refund requests directly through your order confirmation email or customer portal.

6. Changes to this policy

We may update this Refund Policy. The latest version is always available on this page.